Privacy Policy

Your privacy matters to us at drasnoveli

Last updated: March 15, 2025

Overview of Our Commitment

At drasnoveli, we understand that your personal information is exactly that — personal. This policy explains how we collect, use, and protect your data when you use our financial adaptation services.

We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988. Our commitment goes beyond mere compliance — we believe transparency builds trust, and trust forms the foundation of successful business relationships.

What This Policy Covers

This privacy policy applies to all personal information we collect through our website drasnoveli.com, our services, and any direct communications with our team. It also covers information collected from third parties where you've provided consent.

Information We Collect

We collect information in several ways, always with your knowledge and consent. Here's what we typically gather:

Information You Provide

Contact details (name, email, phone number)
Business information and financial data
Communication preferences
Feedback and survey responses

Automatically Collected

Website usage patterns and analytics
Device information and IP addresses
Browser type and operating system
Pages visited and time spent on site

Data Category	Purpose	Retention Period
Contact Information	Communication and service delivery	Duration of business relationship + 7 years
Financial Data	Business adaptation analysis	As required by law (typically 7 years)
Website Analytics	Service improvement and user experience	26 months maximum
Marketing Preferences	Targeted communications	Until consent withdrawn

How We Use Your Information

Your information helps us deliver better services and maintain our business relationship. We're transparent about every use:

Service Delivery

We use your business and contact information to provide financial adaptation services, analyse your business needs, and deliver customised recommendations.

Communication

Your contact details allow us to send updates about your projects, respond to inquiries, and share relevant business insights you've requested.

Service Improvement

We analyse usage patterns to enhance our website, develop better tools, and create more effective business solutions.

Legal Compliance

Some information must be retained to meet Australian financial and business reporting requirements.

Marketing Communications

We only send marketing materials to those who've explicitly opted in. You can update preferences or unsubscribe at any time through the links in our emails or by contacting us directly.

Your Rights and Control

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Correct Information

Ask us to update or correct any inaccurate personal information. We'll make changes promptly and notify relevant third parties if necessary.

Delete Your Data

Request deletion of your personal information, subject to our legal obligations to retain certain business records.

Restrict Processing

Limit how we use your information while we investigate any concerns you've raised about accuracy or processing.

Data Portability

Receive your personal information in a structured, commonly used format that you can transfer to another service provider.

Withdraw Consent

Remove consent for marketing communications or other processing activities based on consent rather than legal obligation.

Data Security and Protection

Protecting your information isn't just good practice — it's essential to our business. We implement multiple layers of security:

Technical Safeguards

SSL encryption for all data transmission
Regular security audits and penetration testing
Secure cloud storage with Australian data centres
Multi-factor authentication for team access
Regular backups with encrypted storage

Administrative Controls

Staff privacy training and confidentiality agreements
Limited access on a need-to-know basis
Regular review of access permissions
Incident response procedures
Vendor security assessments

Despite our best efforts, no security system is completely foolproof. If we become aware of any data breach that may affect you, we'll notify you within 72 hours and provide clear information about what happened and what we're doing about it.

Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners to deliver our services effectively:

Service Providers

Cloud hosting, email delivery, and analytics tools that help us operate efficiently. All providers must meet our security standards and are bound by confidentiality agreements.

Professional Advisors

Lawyers, accountants, and business consultants who help us provide comprehensive financial adaptation services. They're bound by professional confidentiality requirements.

International Transfers

Some of our cloud services may store data outside Australia. When this occurs, we ensure appropriate safeguards are in place, including contractual protections and security standards equivalent to Australian requirements.

We may also disclose information if required by law, court order, or to protect our legitimate business interests — but only to the extent necessary and with appropriate notification where legally permitted.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and help us understand how our services are used:

Cookie Type	Purpose	Duration	Can You Control It?
Essential	Basic website functionality	Session or 1 year	No - required for site operation
Analytics	Understanding site usage patterns	Up to 2 years	Yes - via cookie preferences
Functional	Remembering your preferences	Up to 1 year	Yes - via browser settings
Marketing	Personalised content delivery	Up to 1 year	Yes - via cookie preferences

You can control cookie settings through your browser preferences or our cookie management tool. Keep in mind that disabling certain cookies might affect website functionality.

Updates and Changes

We review this privacy policy regularly to ensure it remains current and compliant. When we make significant changes, we'll notify you through:

Email notification to registered users
Prominent notice on our website
Updated "last modified" date at the top of this policy

For minor updates or clarifications, we'll simply update the policy and change the date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your Continued Use

By continuing to use our services after we post changes to this privacy policy, you accept the updated terms. If you disagree with any changes, please contact us to discuss your concerns or discontinue using our services.

Questions About Your Privacy?

We're here to help with any questions or concerns about your personal information.

Email: help@drasnoveli.com

Phone: +61 2 6338 4346

Mail: Privacy Officer, drasnoveli
52 Oxford St, Paddington NSW 2021, Australia

If you're not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.